NATIONAL SALES HEAD
MANAGER SALES: MUMBAI
MANAGER SALES: NORTH INDIA
East & North
WEST & SOUTH
ROLE & RESPONSIBILITY :
- Responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction.
MINIMUM REQUIREMENTS :
- Bachelor's degree.
- Significant industrial experience may forego formal education.
- Strong technical knowledge.
- Must have extensive practical experience in vehicle servicing and repairs, together with experience in supervising technicians and dealing with customers.
- Previous experience as a service adviser is a must.
- Excellent communication skills to be able to interpret descriptions of their vehicle problems and translate those into clear instructions for service technicians.
- Good diagnostic skills to identify service requirements and assess the work of technicians.
- Highest level of customer satisfaction so that owners continue to return to the shop for future work.
- Excellent knowledge of Microsoft Office – Excel, Word and PowerPoint.